lease follow the steps below exactly as directed to properly recover your files and minimize the damage from the ransomware attack. Do NOT delete any files until instructed to do so. Here is why.
1Identify the ransomware
2Check for available decryption tools
3Get your files back for free
Upload ransom note
The text file that includes the ransom and payment information.Choose File
Upload encrypted file
An encrypted file less than 8 MB in size.
Ransom contact information
Enter the email address or hyperlink the ransomware gave you as contact information.UPLOADService provided by ID Ransomware.
Note: Submitting contact details is the least reliable identification method should only be used in conjunction with at least one of the other options. Uploading the ransom note AND an encrypted file is typically the most reliable method of identification.
We can cut your downtime from weeks down to a few hours
We offer technical advisory and custom decryption services for businesses, insurers and incident responders. Team Emsisoft is here to help you restore your business operations within the shortest possible time. Having helped thousands of ransomware victims over the past 10+ years, our team of specialists accumulated a vast amount of knowledge and skills to provide working solutions faster than anyone else.
Our straightforward recovery process
- We analyze your infection within hours and advise whether no-cost recovery is possible using existing decryption tools and techniques.
- If our reverse engineers find errors in the encryption code, we try to crack it and build a decrypter that doesn’t require paying the ransom.
- If the encryption can’t be cracked at all, we try to find suitable technical workarounds that can be used to significantly reduce the paid ransom.
If you already paid the ransom but the decryptor doesn’t work
Sometimes the provided decryptor is horribly slow or faulty, but we can extract the decryption code and create a custom built solution for your ransomware strain that decrypts up to 50% faster with less risk of data damage or loss.
Get in touch with the Emsisoft Anti-Ransomware Team
Our services are provided on an hourly basis with a minimum contingent of 10 hours, which is usually enough to get ransomware victims back to regular business operations. The typical time from first inquiry to a working solution is around 6 hours only, but brand new ransomware strains may take significantly longer to analyze.
Note: We do not negotiate ransoms or facilitate the payment of demands. Should you need these services, please contact an incident response company. We can work with that company to help minimize your costs and ensure the recovery process is both streamlined and safe.